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Need Help I dont ,get to do surveys, Got ERROR

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Hello , There, i am having a problem , with surveys.
whenever i try to do an survey, and being redirected to survey site i got the error,
1. error bad gateway
2. you may not be allowed to have this survey, you might have other account with this site.
3. currently we are unable to get you the survey.

though , i have some other accounts which are related to toluna, and other survey sites, but i want to get openion how to solve this,

Thank you for reading my post ^-^.

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