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Matomy's support is unfair and useless

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Am I the only one that have problems dealing with Matomy?

I completed their offers but didn't get paid. Nothing unusual here, but then I submitted tickets and somehow got my Matomy Zendesk account suspended. Apparently, their system detected a violation of terms and conditions.
Considering the staff take ages to reply, I spent the past month asking what I did wrong, creating a new Matomy Zendesk account and getting that suspended, too. I still don't know what term I violated or whatever.

I'm sure I did nothing bad, because I'm not banned from Matomy: I can access their offerwall and complete offers perfectly fine. I just don't get paid and cannot contact them.

Nice, isn't it?

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